According to established policies and procedures, provides general secretarial and clerical support for Hospital Departments. Schedules patient appointments and processes billing of patient charges. Supports the department in various clerical functions. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Education - High School Degree or GED. Experience: A minimum of 1 year of experience in a high volume customer service related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Looking for an enthusiastic team player with great customer service skills. Ability to multi-task in addition to ability to work well with others. ECW and outlook experience helpful but not required. Minimum of 3 years secretarial experience preferred. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
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