Job Description

Job Description

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the  Most Guest Centric Automotive Retailer .  At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. 

For over 39 years Herb Chambers has been committed to providing exceptional client experiences and we know that it starts with our most valuable resource-our team members. We are currently looking for Automotive Call Center Representatives to join our growing Service BDC in Natick.

As an Automotive Call Center Representative/BDC Agent at our Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment setting, for our service clients. You will be extensively trained in all best practices, guaranteeing your success. If you are a well-spoken professional who is comfortable in a fast-paced environment, you are encouraged to apply. Previous phone, retail or automotive experience is helpful, but not required. Just a great attitude. 😊

Our mission is to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Herb Chambers has been recognized as one of the best places to work, a record 12 years in a row.

CAREER Responsibilities:

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• Manage Call Volume: Answer a high volume of inbound calls and make outbound calls to follow up on leads
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• Service Appointment Scheduling: Provide information on service availability, loaner vehicles and communicate updates to clients
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• Record Keeping: Maintain detailed records of all client interactions
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• Adhere to Perfect Process’: Follow industry leading scripts and dealership best practices
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• Customer Service: Provide excellent service in a professional and courteous manner
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What are the professional requirements?

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• Positive attitude and high energy
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• Basic computer knowledge and Internet proficiency, including typing at a minimum of 35-40 words per minute
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• Professional appearance
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What do we offer you?

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• Nationally recognized training and tools
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• Medical (HMO & PPO), vision, life & dental
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• 401K Retirement with company match
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• Newly remodeled & state-of-the-art workspace and environment
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• Stable & empathetic Senior Management
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• Employee Discounts on Parts and Service Repairs
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• Multiple growth opportunities
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Submit your resume today for a confidential interview

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Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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