Job Description

Esri's GIS Content Engineers design, deliver, and maintain high-quality learning resources and experiences that empower users to effectively apply the ArcGIS system, products, and key workflows. Content Engineer's core values reflect collaboration, innovation, education, and simplification of complex workflows that drive meaningful outcomes. They collaborate across teams and divisions to strategize, design, and develop foundational, problem-based tutorials that support a wide range of users - from students to educators, professionals, and lifelong learners. The team adapts the style and language to meet the needs of the audience, perhaps those just starting out or advanced users of core GIS concepts, products, and tools. Our focus is on making it easy for anyone to try something new and interesting, gaining new skills and confidence to do more with Esri technology. Responsibilities Quality Assurance (QA): Conduct detailed QA checks to verify content accuracy, consistency, and completeness Identify and report errors, inconsistencies, and areas for improvement in content Collaborate with content creators and engineers to resolve quality issues Quality Control (QC): Perform final QC reviews before content publication or deployment Ensure adherence to content guidelines, style guides, and branding standards Validate that all functional and non-functional requirements are met User Reports and Issue Resolution: Monitor and analyze user reports related to content quality and functionality Investigate, reproduce, and prioritize reported user issues Collaborate with content engineers and relevant teams to fix user issues in a timely manner Communicate resolutions and updates to users, ensuring a positive user experience Collaboration and Communication: Work closely with cross-functional teams, including content strategists, project managers, and content engineers Provide feedback and recommendations to enhance content quality and user experience Facilitate communication between stakeholders to resolve quality-related challenges Documentation and Reporting: Document QA/QC findings, test cases, and results Generate and share reports on content quality metrics, trends, and user issues Contribute to the development and maintenance of QA/QC guidelines and checklists Identify opportunities to enhance QA/QC processes and workflows Stay up-to-date with industry standards, best practices, and emerging trends in QA/QC Participate in training and development activities to improve skills and knowledge Requirements 1+ yrs experience with ArcGIS platform, especially ArcGIS Pro and ArcGIS Online Proven experience in a QA/QC role, preferably in content management or digital publishing Strong attention to detail and analytical skills Excellent communication and collaboration abilities Proficiency in QA/QC tools and methodologies Experience in managing user reports and resolving user issues Familiarity with content management systems (CMS) and digital publishing platforms is a plus Bachelor’s in GIS, Information Systems, or a related field Recommended Qualifications Knowledge of instructional design and content optimization techniques Ability to work in a fast-paced, dynamic environment with cross-functional teams Problem-solving skills for investigating and fixing user issues efficiently

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#LI-Hybrid Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is

$68,640 - $83,200 USD

About Esri At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here . If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance. #J-18808-Ljbffr Esri

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