Job Description

Job Description

Job Description

Vanguard Auto Group is searching for 1 energetic and self-motivated individual to be a Kelly Blue Book / Instant Cash Offer Representative . You will play a critical role in engaging with customers who are interested in selling or trading their vehicles. Your main responsibilities will include handling inbound and outbound leads, negotiating with potential sellers, and ensuring outstanding customer satisfaction.

Why Work for Vanguard:

Join Vanguard, a premier family-owned auto dealership group with locations in Arlington, Carrollton, Sherman, Austin and Hughes Springs. We proudly represent the top brands of Kia, GMC, Volkswagen and Ford while providing over the top customer service.

As a family-owned and operated business, Vanguard is dedicated to fostering a supportive work culture that emphasizes work-life balance, flexible schedules, and a shared commitment to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers! Discover why we are not just a team, but "The Vanguard Family"

What you can expect:

Our dynamic and successful team has an exciting growth trajectory. To support your success, we provide a competitive compensation and benefit package that includes:

• Comprehensive factory training
• Reliable semi-monthly pay
• Health insurance
• Paid Life insurance
• 401(k) matching after one year
• Employee discount
• Enticing referral program

Your Responsibilities

• Responding to leads through calls, emails, texts, and other forms of communication from customers interested in selling or trading their vehicles.
• Manage a high volume of outbound calls to connect with potential sellers and maintain consistent follow-up.
• Negotiate effectively with customers to achieve win-win outcomes.
• Collaborate with buyers to provide accurate information and support during the purchasing process.
• Handle online inquiries with professionalism and attention to detail.
• Follow established processes to streamline operations and improve efficiency.

Your Qualifications

• Experience in a BDC role at a dealership is highly preferred.
• Strong customer service and communication skills.
• Weekends required
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Negotiation skills and a customer-concentric mindset.
• Willingness to work weekends.
• Open to learning and adapting to new processes and systems.

Vanguard Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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